At the Hemp Store Australia, we believe in fast, reliable, and cost-effective shipping. We are committed to ensuring your orders arrive promptly while offering the best value for our customers.
Free Shipping on Orders Over $100
We proudly offer free standard shipping on all Australian orders over $100 (up to 5kg). This applies to orders sent via Australia Post Standard Satchel. If your order exceeds 5kg, additional shipping costs may apply.
For those needing their order faster, Express Post is available at checkout for an additional cost. Free shipping does not apply to Express Post orders.
Order Processing & Dispatch
- Orders are processed and dispatched within 1-2 business days after payment confirmation.
- Orders placed after 1pm or on weekends/public holidays will be processed the next business day.
- If a delay occurs, we will notify you via email.
Shipping Costs (For Orders Under $100)
If your order is under $100, shipping is calculated at checkout based on weight and location. We only charge you what we pay—no hidden fees or inflated postage costs.
Delivery Rates Australia Wide
We offer fast and reliable shipping across Australia. Below is an overview of our delivery rates and options to ensure you receive your order in the most convenient and cost-effective manner.
| Satchel Type | Size | Standard Post Price | Express Post Price |
| Extra Small | Up to 250gr | Coming 1st July 2025 | Coming 1st July 2025 |
| Small | Up to 500gr | $11.15 | $14.65 |
| Medium | 500gr to 1kg | $15.25 | $19.25 |
| Large | 1kg to 3kg | $19.30 | $23.80 |
| Extra Large | 3kg to 5kg | $23.30 | $31.80 |
| Carton | 5kg to 22kg | $23.30 + Price Per kg | $31.80 + Price Per kg |
- Tracking is included with all deliveries
- Signature on Delivery available for an additional $2.95.
- We do not accept responsibility for lost or stolen parcels once marked as delivered. Please opt for signature delivery if concerned.
International Shipping
Yes, we ship internationally!
We’re proud to offer worldwide delivery so you can enjoy our sustainable products wherever you are.
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Shipping rates and delivery times vary depending on your location, parcel weight, and shipping method selected.
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International orders are sent via Australia Post International Standard or Express, with tracking included.
- Customers are responsible for any customs duties, import taxes, or local handling fees in their country.
If you’re unsure whether we can ship to your location or need a custom shipping quote, get in touch — we’re happy to assist.
Shipping Timeframes
Australia
- Standard Post: 2-7 business days (WA & NT: 3-7 business days).
- Express Post: 1-3 business days (metro areas).
International
- Estimated delivery times range from 5–28 business days, depending on destination and customs clearance.
Need Help?
If your parcel is delayed, lost, or arrives damaged, our support team is here to help.
Email: info@hempstore.com.au
Phone: (02) 4344 2300 (within Australia)
+61 2 4344 2300 (international)
Thank you for shopping with the Hemp Store – sustainable products for a sustainable future!